Privacy Policy

1. Scope

This policy applies to AuctionSetu’s website, auction-discovery tools, Auction Access, enquiries and paid Bid Guidance. It covers personal data supplied directly by you and limited technical information created when you use the service.

AuctionSetu is an independent information and process-support service. Banks, lenders, liquidators, auctioneers, payment providers and official bidding platforms operate under their own privacy policies.

2. Information we collect

Information you provide

• Name, mobile number, email address and preferred language.
• Your requested access plan and the auctions you are considering.
• Documents you voluntarily provide for Bid Guidance review, such as identity, address, entity or eligibility documents.
• Support messages, call notes, document-check results and deadline records.
• Billing details, invoice information and payment status received from the payment provider.

Technical information

• IP address, browser and device information, timestamps, security logs and pages visited.
• Essential cookies and, only when enabled with appropriate notice, limited analytics information.

Information we deliberately avoid

We do not ask for or store your auction-platform password, OTP, payment-card details, internet-banking credentials, EMD payment credentials or final bid. Public catalogue records do not extract borrower names or borrower addresses into searchable website data.

3. How we use information

• To show auction listings, activate Auction Access and respond to enquiries.
• To deliver Bid Guidance onboarding, bidder-registration guidance, document-readiness support, follow-ups and deadline tracking.
• To process payments, issue invoices and handle refund requests.
• To prevent fraud, investigate security incidents and maintain reliable service.
• To comply with legal, accounting and regulatory obligations.
• To improve the product using aggregated or de-identified information.

The recently viewed locations feature saves up to four city or state links in your browser’s local storage. This list is not sent to our server and does not require an account. Use Clear beside the recent locations to remove it, or clear this website’s browser data.

We do not sell personal data. We do not use Bid Guidance documents to train public artificial-intelligence models.

4. When we share information

We share only what is reasonably necessary with service providers that help us host the website, store private case files, communicate with you, process payments, maintain security or provide professional support. They may use the information only for the contracted purpose and must protect it.

We may disclose information when required by law, court order or a lawful government request, or when necessary to protect users, prevent fraud or defend legal rights. We do not send your documents to a bank, liquidator or auction platform without your instruction or another lawful basis.

5. Security and retention

Bid Guidance documents must be stored separately from the public auction catalogue with restricted access. AuctionSetu uses reasonable administrative and technical safeguards, but no online service can promise absolute security.

Case documents are intended to be deleted within 30 days after the Bid Guidance period ends or the case is closed, unless you request earlier deletion or retention is required for law, fraud prevention or an active dispute. Access, invoice, payment, consent and necessary business records may be retained for the period required by applicable law. Backup copies are removed through the normal backup cycle.

6. Your choices and rights

Subject to applicable law, you may ask what personal data we hold, request correction or erasure, withdraw consent for future processing, or raise a grievance. Withdrawal does not invalidate processing already carried out lawfully and may prevent us from continuing a requested service.

AuctionSetu is intended for adults. We do not knowingly offer paid access or Bid Guidance to anyone under 18.

7. Grievance and contact

We may update this policy when the service, vendors or legal requirements change. Material changes will be identified by a revised date and, where appropriate, a direct notice.