Refund Policy

1. What this policy covers

This policy applies to fees paid directly to AuctionSetu for Auction Files, unlimited access passes and Bid Guidance. It does not apply to EMD, tender fees, platform fees, bank charges, professional fees or other amounts paid to a bank, liquidator, auction platform, payment provider or third party.

2. When a full refund is available

A full refund is available when:

• You cancel an access purchase before the Auction File or unlimited pass is activated.
• You cancel the ₹1,999 Bid Guidance Assessment before AuctionSetu begins the auction-specific review.
• You cancel the full Bid Guidance package before onboarding, document review, an auction-specific checklist or other substantive work begins.
• A duplicate payment or clearly unauthorised payment is confirmed.
• AuctionSetu cannot deliver a purchased service.
• A material technical problem prevents access and AuctionSetu cannot restore it within a reasonable time.
• Applicable consumer law requires a refund.

3. After access or substantive work has started

Once an Auction File has been made available or an unlimited pass has been activated, the access fee is not ordinarily refundable merely because you changed your mind, did not use the access or the auction changed. If promised digital content is materially unavailable, we will first try to restore or replace access and then consider an appropriate refund.

The ₹1,999 Bid Guidance Assessment pays for an auction-specific review and focused call. Once that review begins, the assessment fee is not ordinarily refundable merely because the case does not fit the full package or you decide not to continue. If the full package is accepted, the assessment fee is credited in full and only ₹23,000 remains payable.

Once full-package onboarding, document review, an auction-specific checklist, bidder-registration assistance or another substantive task has begun, the fee is not automatically refundable because service capacity has been committed. If AuctionSetu cannot continue for a reason within its control, we will provide an appropriate full or partial refund after considering access and work already delivered.

4. Outcomes that do not create a refund

Auction Access provides information and Bid Guidance provides process support; neither guarantees an auction outcome. A refund is not due only because:

• An auction is postponed, cancelled, withdrawn, extended or its terms change.
• An official notice or contact detail supplied by a third party is later corrected.
• A bank, liquidator or platform rejects or delays bidder registration or documents.
• You are ineligible, miss a deadline, choose not to bid, do not win or withdraw.
• Financing is unavailable or inspection, valuation, title or legal review changes your decision.
• A third-party website, payment system or auction platform is temporarily unavailable.

We will still provide access or guidance within the purchased scope when time and official rules permit.

5. How to request a refund

Send the request through the support channel published on the website with your name, payment reference, payment date and reason. Never send a password, OTP or full payment-card number.

We will acknowledge the request, check the service record and communicate the decision. Approved refunds will be returned to the original payment method. AuctionSetu aims to initiate an approved refund within seven business days; the bank or payment provider may take additional time to credit it.

If you believe a payment is unauthorised, contact your bank or payment provider promptly as well as AuctionSetu.

6. Contact